We at Terra Cyclery are proud of our no nonsense way of doing business. We are a small family run business, so with us you will always deal with a member of the family. Our low overhead allows us to pass the savings on to our customers. Additionally we offer quality,well respected name brand bicycles.

With all new bike purchases we offer a one year free service warranty. This means that for one year from the date of purchase we will service the bicycle without charge to the original owner. Any new bike purchase will require a break in period. Among other things during this period of time the cables will stretch, the spokes on the wheels will loose their tension and start getting wobbly, etc... Whereas other bike shops require you bring the bike back in 30 days, we say bring it back when you have to. Just be vigilant, the customer bears a responsibility to inspect the new bike periodically to make sure everything is in order. If you use your new bike a lot, then do bring it in within a month, if you ride it periodically ( only weekends- few miles) then give a call for our guidance.

We try to address all free service issues as quickly as possible, but at times it will require the bike stay in our shop overnight- during the height of the bike season ( for us, late March through late September) it is requested that you call ahead so that we can schedule an appointment for drop off to assure a timely turn around.

All new bicycles carry manufacturers warranty on frame and components, check the owners manual or ask us. It is important to note that these warranties are for manufacturers defect. I always like to use the analogy of a new SUV. If you buy a new SUV and decide to drive it off road, and then accidentally hit a rock or tree due to no fault of your own, just simple bad luck, then the manufacturer of said vehicle will charge you for the repair. Why, because it was not a manufacturers defect, just bad luck. Same applies with a new bike. If you buy a mountain bike and slide on soft dirt or mud; fall, damaging you shiny new bike, then that was not a manufacturers defect, just bad luck and not covered under warranty. If you decide to get some air with your new BMX bike and then not stick the landing, some damage might occur and not covered under warranty. Getting airborne is the easiest thing to do on some bikes, landing the bike safely, is another story. I have been doing this a long time and am considered a bike CSI. I can usually determine how damage occurs.

New bike purchase refunds/store credit- A bike is not a toy but a legitimate form of transportation. It also depreciates. A new bike when sold to the original owner, is NEW. That means if you are not happy with the purchase and decide to return the bike, when it comes back to our store it is no longer new, but used. It would not be ethical for me to sell same returned bike as a new bike as that would not be truthful to the potential owner. Our policy ( which is a standard industry policy) dictates that any new bike returned within 7 days of purchase will incur a 15% restocking fee. Why is that? simply because of the time and energy required to prep the bike for resale and any other issues. Within 30 days of original purchase date, we do not offer any refunds only prorated store credit. Please note, if one wants a bike for only a week, month, or season we will be willing to rent you one for a fair market fee.

Another little point is the new inner tube purchase- If you purchase a new tube from us and choose to install it yourself, then you bear the responsibility of proper installation. If we install the inner tube, please inspect the job prior to leaving the shop, we do not warranty tube repairs once they go out our door. If the tube goes flat soon after leaving our shop or within 24 hours of same, then we would consider these issues on a case by case basis. If we find a thorn, glass, debris etc that caused the flat, the repair fee is required, if it is a pinch flat due to our error, we will repair it free of charge.

Repair and service work- As mentioned above we strive to provide the best service to our customers; we stand behind our work. If for some reason you are not satisfied immediately let us know. Allow us the opportunity to correct the issue. Remember- we wont know you are not satisfied unless you contact us. Try me, we will not be offended.

Send mail to forlando@sbcglobal.net with questions or comments about this web site.
Last modified: 02/03/08